We want you to love what you buy from us! If you are not fully satisfied with your purchase, we’re happy to offer an exchange under the following terms:
Exchange Period
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You may request an exchange within 7 days of receiving your order.
Eligibility for Exchange
To be eligible for an exchange, the item(s) must:
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Be unused, unwashed, and in their original condition with all original tags, labels, packaging, and accessories included.
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Not be part of a clearance or final sale item (non-exchangeable items will be marked clearly).
Non-Exchangeable Items
We do not accept exchanges for:
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Items damaged due to improper use or negligence.
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Used lunch boxes, cutlery, bottles, or thermos/vacuum cups (for hygiene reasons).
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Gift cards or promotional items.
Exchange Process
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Contact Us: Please email us at glosnap_buy@outlook.com or use our Contact Us form within 7 days of receiving the item. Provide your order number, item(s) for exchange, and reason.
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Return the Item: Once approved, return the item to the address provided. Customers are responsible for return shipping fees unless the item was faulty or incorrect.
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Inspection & Processing: Upon receiving the returned item, we will inspect it. If approved, the exchange will be processed within 5–7 business days.
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Reshipment: You will receive a confirmation email with the new tracking number once your exchanged item is shipped.
Damaged or Defective Items
If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photos and your order number. We will offer a free replacement or exchange based on the situation.
Notes
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We do not offer direct refunds—only exchanges or store credit.
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We reserve the right to refuse exchanges if the returned items do not meet our policy criteria.
